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FERDStore chooses products to sell based on their excellent designs and proven hardware reliability. We check all of your orders during the packing stage to make sure that accessories are included.
We have a strict testing process to ensure that your ordered products are functionally correct before they are packed and sent to you. This is in addition to the normal quality assurance checks that all the goods have passed in the factory line.
Cell phone, Camera, MP3/MP4/MP5, Game Console, Lasers, GPS and Computer are covered by a 3-MONTH WARRANTY for replacement and 6 months warranty for repair as of delivery date. Delivery date here means the shipping date which you can find from your "Order List".
Other products are covered by 3-MONTH WARRANTY for refund or replacement.
Please read the following after-sales terms first so as to better under FERDStore warranty:
1. Missing Item
Items missed completely or partially from an order
2. Cosmetic Damage
Physical damage on products' surface or shell
3. Wrong Product Received
Product that is completely different from FERDStore web description
4. Verified Functional Failure
Failure that makes the device unable to use, repairing of which needs to change board, screen or reset cables etc.
5. Customer Induced Damage
Damage caused by customer's incorrect operation or insufficient protection, including but not limited to screen broken, moisture, scratch, rust etc.
6. (Defect) Can Not Duplicate
Product is claimed as defective by customers. But it is tested as "No Defect" by FERDStore engineer upon receiving.
7. Out Of Warranty
Product that exceeds the warranty period
8. Non-Authorization Return
Customer returns the products without FERDStore authorization (RMA Approval)
9. Warranty Period
A period which is defined as “From the shipping date (on FERDStore web) to the RMA application date”.
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